Systems Analyst Job Responsibilities:
The technician provides technical support to the Flatrock Technology Group customer base. Below is a summary.
- Skilled installation, repair, and support of Windows desktop computers and printers in a networked environment
- Will assist upper level Technicians in the area of Technical support
- Assists with network administration of Windows and OS X based networks
Systems Analyst Job Duties:
- Install, repair and support computers based on both Windows and OS X.
- Install Windows based applications, such as Microsoft Office, Intuit Quickbooks and some proprietary software
- Install, troubleshoot and support Email Clients, such as Outlook and others
- Maintain an inventory of electronics components needed to make timely repairs.
- Accept incoming customer service requests as assigned through the help desk system in a timely manner
- Use the help desk system to document, track and resolve incoming customer requests (tickets) to customer satisfaction
- Refer complex problems to Upper-level technical support.
- Read and interpret network diagrams, software documentation and hardware documentation to provide required technical support
- Provide advanced network troubleshooting
- Work with vendors for planning and problem solving
- Create and maintain network diagrams
- Create and maintain network administration procedures for backups, anti-virus, server logs, etc…
- Install and support patch management systems
- Install and support network monitoring systems
- Install and support anti-virus/anti-spam systems
- Install and support backup systems
- Maintain functionality of customer email, internet, and windows domain systems
GENERAL SKILLS:
- Ability to effectively communicate with customers in a friendly and cordial manner
- Ability to put customer at ease in order to assist them with problem resolution
- Explain and present technical concepts and services to customer management to assist them in effective decision making and planning for their IT environment
- Ability to work and communicate effectively with fellow employees in a friendly and cordial manner
- Ability to multi-task
- Self-motivated to minimize supervision
- Innovative in order to provide company and customers with efficient services and products
- Keeps to schedules on time such as arriving to work and customer job-sites.
- Desire and ability to learn new IT related technologies
EXPERIENCE:
- Ability to systematically troubleshoot computers, printers and Microsoft Windows based networks
- Ability to load Windows desktop operating systems, as well as drivers
- Intermediate understanding of TCP/IP protocol
- Intermediate understanding of DHCP
- Ability to install and configure Microsoft DHCP
- Intermediate understanding of DNS
- Ability to install and configure Microsoft DNS
- Ability to install and configure Email clients such as Outlook
- Basic understanding of Email on Smartphones
- Basic understanding of router concepts
- Ability to install and configure routers
- Basic understanding of firewall concepts
- Intermediate knowledge of Email concepts such as SMTP, POP3, Exchange
- Basic understanding of Virtualization
- Basic understanding of Cloud concepts
- Basic understanding of Windows network concepts such as Active Directory, Domains and Group Policy
- 5 years experience in installation, repair and support of Windows desktop computers and printers
EDUCATION:
The following are education and certification requirements.
- High School Diploma or equivalent
The following are preferred, but not required, education and certification levels.
- Graduation from a two-year college or technical school majoring in Network Administration or Information Systems
- CompTIA A+ (date of certification must not be older than 8 years)
- CompTIA Network+ certification (date of certification must not be older than 8 years)
- MCSA: Windows 7, 8 or 10
- MCSA: Windows Server 2008 or 2012
- Cisco CCNA
MISCELLANEOUS:
- Must have a valid drivers license and maintain current auto insurance as required by the state of Indiana.
- Must maintain required dress code
- Must be able to lift 25 pounds
- Must be able to pass a background check
